FAQs

Everything trade users ask first.

Structured around the real operating gaps: account approval, device rules, stock uploads, QC, invoices, payments, returns, and search.

Quick links

Who can access Siemme? Siemme is B2B-only. Businesses must register and pass verification before private tools open. How to register Steps for buyers, suppliers, and team users to request Siemme access. Supplier inventory upload Read the stock-upload instructions online, open the upload page, or download the PDF guide. Supplier inventory CSV template Recommended Standard Format for suppliers who prefer CSV. Supplier inventory Excel template Recommended Standard Format for suppliers who prefer Excel.

Getting started

What is Siemme? How to contact Siemme

Account, users & compliance

How to register and verify trade access Who can access Siemme? Can one business buy and sell on Siemme? Fees, minimum orders, and trade access Device limits and login location

Stock management & listings

Supplier inventory upload How to upload stock Reviewing errors in your stock upload file Inventory refresh timing and checks Upload images and videos for stones

Supplier central & insights

Supplier Central: market and price insights

Orders, QC & logistics

Holds, orders, QC, invoices, and delivery Currency conversion policy

Bulk search & buyer tools

How bulk search works Design briefs: from jewellery design to diamond list