Support category
Stock management & listings
Upload stock, media, price, availability, errors, holds, and re-listing.
Supplier inventory upload
Read the inventory upload instructions online, then upload by manual file, FTP/SFTP, or email. First files are reviewed before buyer-visible publishing.
How to upload stock
Upload inventory with the Siemme template, or send your own CSV, XLS, or XLSX stock file for mapping. First files are reviewed before going live.
Reviewing errors in your stock upload file
A practical checklist for missing stones, price-on-request rows, media gaps, duplicates, and live/not-live status.
Inventory refresh timing and checks
First uploads are reviewed before buyer-visible publishing; approved repeat feeds refresh on their agreed schedule.
Upload images and videos for stones
Supplier media improves buyer confidence and enables Has image / Has video filters.