Siemme help desk

Search support before you wait for support.

Trade access, stock uploads, bulk search, supplier analytics, orders, QC, invoices, and currency logic — gathered in one clean place.

FAQsEverything buyers and suppliers need to know. How-to guidesStep-by-step stock, account, order, and invoice instructions. Download FAQ PDFsSeparate registration and supplier inventory guides. Supplier CentralInventory health, market insights, price insights, and upload discipline. Contact SiemmeEmail, phone, WhatsApp, webform, and future Telegram support.

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What is Siemme? A verified B2B private luxury market desk. Businesses can search one stone or a full list while Siemme keeps supplier details, pricing logic, and fulfilment controlled. How to register and verify trade access Email, Telegram, and WhatsApp are separate verification channels. Email is required and is the current live trade-login verification route; Telegram and WhatsApp become trusted only after their own OTP routes are live and confirmed. Who can access Siemme? Siemme is B2B-only. Businesses must register and pass business verification before private market tools open. Can one business buy and sell on Siemme? Yes, but buyer and supplier access stay separated by role, login, permissions, and records. Fees, minimum orders, and trade access Basic trade access can be free during onboarding; specific services, supplier terms, payment tiers, and large workflows may carry rules later. Supplier inventory upload Read the inventory upload instructions online, then upload by manual file, FTP/SFTP, or email. First files are reviewed before buyer-visible publishing. How to upload stock Upload inventory with the Siemme template, or send your own CSV, XLS, or XLSX stock file for mapping. First files are reviewed before going live. Inventory refresh timing and checks First uploads are reviewed before buyer-visible publishing; approved repeat feeds refresh on their agreed schedule. Supplier Central: market and price insights A supplier desk should show inventory health, active rows, total carats, shape mix, price/ct bands, media coverage, stale stock, and demand signals. How bulk search works Upload five lines or five hundred: Siemme normalizes the file, matches exact stones and alternatives, and builds a controlled shortlist.

Getting started

Who Siemme is for, how trade access works, and what is private.

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Account, users & compliance

Registration, verification, device limits, GDPR-style consent, and team users.

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Stock management & listings

Upload stock, media, price, availability, errors, holds, and re-listing.

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Supplier central & insights

Market insights, price context, shape mix, active rows, carats, and stock quality.

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Orders, QC & logistics

Holds, confirmations, QC checks, invoices, cross-border delivery, returns, and payments.

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Bulk search & buyer tools

Single stone search, Excel upload, design briefs, matching, and quote-ready results.

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